Return of Products
(a) You may initiate the request for return of the Product if:
(i) Product is damaged; (We never ship you a damaged product, but sometimes it gets damaged during shipping. In such a case we request you immediately take pictures of the packaging as well as the product, we will investigate this further and send you a replacement)
(ii) Both the Product and shipping package have been damaged; (in such a case we request you to mention the same on the delivery challan and not receive the package, we will investigate this further and send you a replacement)
(iii) Product is defective or is not in working condition;
(iv)Parts of the Product or accessory is missing; or
(v)The Product ordered is different from what was ordered basis the Product description provided on the azuriindiabackdrops.com;
You shall initiate such requests for a return within 3 (three) days from the date on which you receive the delivery of the Product (“Return Period”).
(b) You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
(c) If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard on azuriindiabackdrops.com. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective Product received and/or allow our personnel to schedule a visit to assess the damage, defect or non-compliance in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
(d) Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being returned in original condition, along with the price tag intact including original packaging of the product, the brand outer packaging and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
(e) You agree that we will not accept the return of any Product:
(i) if you have placed the order for a wrong product model, colour or incorrect Product,
(ii) if the Product belongs to non-returnable Product category (For instance, personalised Products or made to order Products that are not suitable for return based on their nature),
(iii) if you fail to request return/register a complaint in relation to the Product within the Return Period.
Any damage to the Product caused by your improper wearing or safekeeping of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product returnable and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
(f) You can return the Product(s), purchased from us provided the Product(s) satisfy below mandatory conditions:
(i) The Product has not been used, cleaned or tampered with by you.
(ii) The price tag /bar code, brand tags, original packaging material, accompanying accessories is intact and not altered, damaged or discarded by you.
(iii) The Product is not altered, unless proven vendor defect.
(iv) Return is being initiated against the order under which it was bought and from same account and the serial number/ bar code of the Product matches our records.
(v) There is no foul odour, perfume, stains, dents, scratches, tears or damage on the Product.
(vi) The Product(s) if bought as a set should be exchanged as the complete set.
(vii) Products returned should be in unused, undamaged, unwashed and in a saleable condition.
(viii) We are satisfied that the Product has not been rendered defective or unusable.
We reserve the right to reject the return request for a Product if it does not satisfy the aforementioned conditions.
(g) Return of purchased Products are facilitated through our reverse-logistics partners. On receipt of request for return of the Product on azuriindiabackdrops.com and the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you in order to collect the purchased Products from you.
(h) There can be a difference in color between the images of the Product listed on azuriindiabackdrops.com and the actual Product which may be caused due to the difference in screen calibrations and resolutions across different displays. Products may not be eligible for return in such cases and some other cases, including cases of buyer’s remorse such as incorrect model or colour of Product ordered or incorrect Product ordered.
(i) We reserve the right to allow returns in certain cases of Buyer’s Mistake or Buyer’s Remorse. In such cases, a restocking fees of 15% will be charged, the remaining amount credited to your azuriindiabackdrops account for future purchases and the buyer will be responsible for shipping the product to us.
(j) In case the product is returned to us due to unavailability of customer or refusal to accept shipment by the customer, the customer shall be liable to pay for the return shipping and/or re-shipping (where it is applicable).
(k) We do not provide pickups in case of approved exchanges, the customer will have to ship the product back to us. Upon receipt the product will be inspected to make sure it is in a re-saleable condition. If inspection passes, the restocking process will be initiated, the restocking fees will be deducted and the remaining balance will be credit to the customer’s azuriindiabackdrops.com Account. If inspection fails and the product is found to be in a condition not fit for re-sale, the customer will need to pay the delivery charges after which the product will be shipped back to the customer.